Refund policy

In order to safeguard your legal rights and interests and ensure that you enjoy a high-quality and convenient after-sales experience during your shopping process, we hereby provide a detailed explanation of our company's after-sales return, refund, and exchange policies as follows:

Returns & Refunds

30-Day Money-Back Guarantee

1.Quality-Related Returns

If your item has a verified defect, we offer full refunds within 30 days of delivery. Here’s how it works:

• Proof Required
  • Submit clear photos/videos of the defect and describe how/where it occurred.
  • For functional issues: Provide a professional test report only if requested by hansmaker.
• Condition Guidelines
  • Keep it complete: Return all original packaging, accessories, and labels.
  • Leave it untouched: No disassembly, unauthorized modifications, or accidental damage.
  • Used items? We’ll assess eligibility case-by-case. A restocking fee may apply based on condition.

2.Satisfaction Returns

Unopened, unused products in original packaging may be returned within 15 days. Specific eligibility requirements are listed below:

• Unopened Product
  • Factory-sealed packaging remains intact.
  • Product has never been activated or powered on.

• Opened Packaging
  • Internal protective seals remain unbroken.
  • Product shows zero signs of activation (no power-on, setup, or registration).

Conditions of Returns

If an order has been shipped and the goods have been received and used, to return an item for a refund, please make a return request within 30 days of the date of shipment. Depending on the condition of the product, a service fee will be charged according to the table below.

Product Category	Package Status	Service Fee(% of the order amount)	Shipping Fee	Return Eligible Within
Main Machine	Opened	20%	0	30 days
Accessories	Opened	15%	0	30 days
Consumables	Unopened	15%	0	30 days
	Opened	-	-	No return

Refund Process

1. Initiation occurs after warehouse receipt and quality inspection of returned items.
2. Refund method matches original payment (credit card, e-wallet, etc.).
3. Notification email sent immediately upon refund issuance.
4. Processing time:

• • Internal: 1-4 business days
  • Bank/processor delays: Additional 3-7 business days

Non-Refundable Items:

• Gift cards, prepaid vouchers, or store credits
• Customized/personalized products
• Digital downloads (software, eBooks, licenses)
• Partial refunds may apply if accessories are missing.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.