1. What is hansmaker Laser?
The US branch, Shenzhen branch, and HongKong branch of Han's Laser are all integrated, selling laser engraving machines, laser cutting machines, accessories, software, etc.
2. What is the difference between hansmaker and Han's Laser?
hansmaker is a sub-brand under Han's Laser, using the original professional laser technology to develop new desktop laser devices, empowering everyone to create possibilities, whether it is small and medium-sized enterprises, handicraft studios, or individual DIY enthusiasts,can be easily used.
3. What makes hansmaker different from other tool brands?
hansmaker combines industrial-grade durability with user-friendly design, featuring proprietary self-developed galvo scanning technology and higher power output. Our machines operate faster than competing brands, meeting the dual demands for precision and speed from both professionals and DIY users.
4. Where can I purchase genuine hansmaker products?
Authorized retailers are listed on our official website. Beware of counterfeit products on unauthorized platforms.
Orders
1. How do I cancel my order?
Here are the following two cases:
1. unshipped: contact after-sales customer service and explain the reason, customer service will assist you to cancel the order.
2. shipped: you can not cancel the order, you can only apply for after-sales return refund.
2. How do I modify my order?
Here are the following two cases:
1. Unshipped: contact after-sales customer service to assist in modification.
2. Shipped: Cannot modify the order.
3. How do I check the status of my order?
You can log in to our official website or e-commerce platform account and check the detailed status of your order on the “My Orders” page, including the progress of order processing, shipment time, logistics information.
4. How long does it take to ship an order?
We will arrange for shipment within 1-3 business days after receiving your order and confirming the payment to the account. In case of product out of stock or other special circumstances, the shipment time may be delayed and we will notify you in time.
5. What logistics methods do you provide?
We offer a variety of logistics options such as USPS, UPS, DHL, and FedEx.
6. What should I do if the package is lost or shows abnomality?
If the shipping information shows that the package is lost or abnormal situation, please contact our customer service, we will assist you to communicate with the logistics company, and will be based on the actual situation for you to make up for the loss of the goods or refunds.
Products
1. What if I receive a laser machine with a quality problem?
If the laser machine you received has quality problems, such as appearance damage, abnormal function, etc., please contact our customer service(30-Day Money-Back Guarantee) within 30 days after receiving the goods and provide relevant photos or videos as evidence. We will arrange an exchange or refund for you, the specific processing depends on the situation.
2. The product I purchased is not quite what I expected, can I request a refund?
Unopened and unactivated products in their original packaging can be returned or exchanged within 15 days by contacting our customer service(Satisfaction Returns).
3. Can the missing accessories of the purchased product be resupplied?
Upon receipt of the item, please open the box immediately to check whether all the contents are complete. And carefully read the product manual or packing list. After confirming the missing accessories, get in touch with customer service in time and attach relevant evidence. We will send you the missing accessories as soon as possible.
4. Is it safe to operate the laser machine?
The operation of laser machines requires strict adherence to safety norms. Laser beams have high energy and can cause damage to the human body, especially the eyes and skin. Hence, operators must wear protective laser glasses and gloves to avoid direct contact with the laser beam. Also, the machine should be placed in a well-ventilated environment to avoid leakage of the laser beam and accumulation of fumes.
5. Does the laser machine produce harmful gases?
Laser processing may produce some harmful gases, such as smoke and odor when cutting plastics; metal dust and harmful gases when cutting metals. It is recommended to use ventilation systems and air purification equipment during the processing to ensure a safe and healthy working environment.
6. Do noise and vibration from laser machines affect the work environment?
Laser machines generate a certain amount of noise and vibration during operation, it is usually within acceptable limits. If noise and vibration are high,the impact on the working environment can be reduced by installing soundproofing and vibration damping devices.
Payment & Returns
1. What is the return and exchange process?
We support conditional exchange service within 30 days. Please check the After-Sales Service.
2. How long does it take to get a refund?
Refund time depends on the payment method you choose and the processing speed of your bank(Refund Policy). In general, credit card refunds may take 3-7 business days, and debit card refunds usually arrive within 1-3 business days, subject to actual bank processing.
3. What payment methods are supported?
We support a variety of payment methods, including but not limited to credit card, debit card, Paypal, and so on. You can choose the appropriate payment method to complete your order payment.
4. What should I do if I encounter problems during the payment process?
If you encounter problems during the payment process, such as payment failure, duplicate deductions, etc., please do not submit the order repeatedly and contact our customer first, and we will assist you in solving the payment problem.